FAQ
What is Ruth Reed Antiques?
Ruth Reed Antiques is a family-owned online antique and vintage shop based in Ohio. We specialize in carefully curated antiques, collectibles, glassware, home décor, and unique treasures sourced primarily throughout Ohio and beyond.
Products & Inventory
Are your items authentic antiques?
We strive to accurately identify and describe every item we sell. Many pieces are antique, vintage, or collectible items. Product descriptions include the best information available regarding age, maker, origin, and condition.
Are your items new?
No. Unless specifically stated, all items are pre-owned antique, vintage, or collectible pieces and may show signs of age, use, or wear that add to their character.
Will I receive the exact item pictured?
Yes. Since most of our inventory is one-of-a-kind, you will receive the exact item shown in the listing photos.
Do you restock sold items?
Generally, no. Most items are unique and cannot be replaced once sold.
Ordering
Can I cancel my order?
All purchases are final. Please contact us immediately if you purchased on accident. Orders may be canceled if they have not yet been packed or shipped.
Do you offer local pickup?
If local pickup is available, it will be noted during checkout or in the product listing.
What payment methods do you accept?
We accept secure payment methods available through our checkout platform.
Shipping
How are fragile items packaged?
We take great care when packing every order. Fragile items are professionally packed using appropriate materials to help ensure they arrive safely.
How long will it take to receive my order?
Orders are typically processed within 3-5 business days. Shipping times vary depending on your location and the shipping carrier selected.
Do you ship throughout the United States?
Yes, we currently ship throughout the United States.
Do you offer shipping insurance?
Shipping insurance may be included on select items, especially fragile or higher-value pieces.
Returns & Damaged Items
What is your return policy?
Due to the unique nature of antiques and collectibles, all sales are final unless an item arrives damaged.
What if my item arrives damaged?
Please notify Ruth Reed Antiques within 48 hours of receiving your package. Photos of the item, packaging, and shipping box will be required for any damage claim.
How long do I have to return a damaged item?
Damaged items must be returned within 7 days of delivery. Ruth Reed Antiques will provide return shipping for approved damage claims.
Product Condition
Will antique items have imperfections?
Yes. Minor wear, variations, and imperfections are normal and are part of an item's history and charm. Please review all photos and descriptions before purchasing.
Why might colors look different in person?
Screen settings and lighting can cause slight variations in color appearance between your device and the actual item.
Contact
How can I contact Ruth Reed Antiques?
You can contact us through our website contact form or email us with any questions before purchasing. We're happy to help you find the perfect piece for your collection or home.
Still have questions? We'd love to help. Contact Ruth Reed Antiques before placing your order, and we'll get back to you as soon as possible.